• Customer Support Engineering - 24X7 Product technical support (answering airline queries) and the tickets logged here shall be escalated to Level 2.
• ProductPerformanceEngineering - Product Support Engineering team is mainly involved in Field Event Management & Support.

Key Strengths

• Engineering Led After Market domain knowledge.
• TIDC Engineers dealt with Embraer EJets E2 – Flight Controls
• Product Reliability Analysis and Monitoring support
• Post Certification and Product Support Engineering